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1800-11-2011 (For International Mails)

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For redressal of any grievance/complaint regarding the services offered by Department of Posts click here

Guidelines for Registration of Complaints click here

Complaints:
Initial Level for lodging complaints:

Any complaint on the services rendered by the Department and concerning behavior of employees of the Department of Posts may be taken up with the Postmaster / In-charge of the Post Office where the transaction has taken place or Senior Superintendent / Superintendent of Post Offices. Click here and enter the name of Post office or Pincode to know the contact details of Postmaster / In-charge of the Post Office and the name of the Region and Circle controlling the Post office.

Click here to know the contact details of Chief Post Master General in whose jurisdiction the concerned Post Office is functioning.

If the complaint is still not settled:

If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective Postal Circle at the following address. Click here for contact details. If you are  dissatisfied with the action taken, approach the following Officers in the Postal Directorate, Dak Bhavan, and New Delhi-110116 according to the nature of complaint.

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