Express Parcel  - Product Information


Salient features

Customised: Express Parcel service will be available to both retail as well as business (corporate) customers.

Fast & secure: Express Parcel is an air express parcel product providing time bound delivery of parcels. These parcels will be transmitted through air or any other fastest mean available.

Weight: Minimum chargeable weight for which Express Parcel consignments will be booked is 0.5 Kg. Maximum weight of Express Parcel consignments which shall be booked across the Post Office counter by a retail customer shall be 20Kg.

Maximum weight of Express Parcel consignments which can be booked by a contractual (business/ corporate) customer at identified centers is 35 Kg.

Door to Door Service: All Express Parcel consignments shall be given door delivery irrespective of its weight. Business/ Corporate customers are provided pick-up facility from their premises.

Insurance: No compulsory coverage of insurance shall be necessary for Express Parcel consignments irrespective of weight or value thereof.

Redirection & Return to sender: Redirection facility shall not be available to customers of the Express Parcel; however consignments can be returned to sender in cases wherever same could not be delivered. Consignments will be returned to the sender through the same transmission channel through which it was received.

 Compensation: In case of the loss or damage of the Express Parcel or contents thereof, the compensation payable shall be restricted to one thousand rupees or the actual value of the parcel or the content lost, whichever is less

Network coverage: At present, Express Parcel is available for booking and delivery in following cities:

Agra, Bangalore, Bhubaneshwar, Chennai, Delhi (NCR) i.e. Delhi, Gurgaon, Faridabad, Noida, Greater Noida and Ghaziabad, Patna, Guwahati, Hyderabad, Indore, Jaipur, Jammu, Kolkata, Lucknow, Ludhiana, Mumbai, Pune, Parwanoo, Shillong, Surat, Thiruvananthapuram.

Agartala, Ahmedabad, Ambala, Chandigarh, Dhanbad, Ernakulam, Hubli – Dharwad, Gaya, Guntur, Imphal, Kozhikode, Mangalore, Mysore, Nashik, Ranchi, Shimla, Srinagar, Vadodara, Varanasi, Vijayawada, [1 CBPO, 2 CBPO as part of Delhi and Kolkata], Goa.

Postage payment:

i. Retail customers can pay postage for availing the services either in the form of postage stamps or Cash or through franking.

ii. For corporate customers, following payment options are available:

a. Advance Deposit facility: Customer may avail advance deposit facility. In such a case, amount will be credited in a particular account (an unique Customer ID allotted to customer) which is debited as and when consignments are booked.

b. Credit facility: Customers may avail Credit facility for booking of Express Parcel consignments fulfilling the conditions and criterion prescribed for same. Monthly bills will be generated for the consignments booked in a particular month and customer is required to make the payment in a prescribed time period.

c. Payment at the time of booking: Corporate customer who does not want to avail either credit facility or advance Deposit Account facility for booking of their Express Parcel consignments, can make the payment as and when they give the consignments for booking. In such cases consignments shall be prepaid either by affixing postage stamp or making the frank impression.

Volume discount: bulk or corporate customers who sign an agreement with Department are offered attractive discount subject to criterion prescribed. Value Payable/ Cash on Delivery:

Value payable Express Parcel facility is available for retail customers. Under this facility customers can get collected upto Rs. 5000/- as value of goods at the time of delivery.

In order to meet the requirement of bulk customers for collection of amount for costlier goods, Cash on Delivery facility is available which provides collection of amount upto Rs. 50,000/- at the time of delivery of consignments.

Tariff of Express Parcel

Weight Slab

Upto 500 grams

Every additional 500 grams upto 5 Kilograms

Every additional 500 grams above 5 Kilograms

Distance      

Local

Rs.30

Rs.8

Rs.10

Within State

Rs.50

Rs.14

Rs.16

Neighbouring State

Rs.60

Rs.18

Rs.20

Other State

Rs.80

Rs.20

Rs.22

Between Metro and Sate Capital*

Rs.70

Rs.18

Rs.20

 National capital Region-Delhi/ Ghaziabad/ Noida/ Greater Noida/ Faridabad  Rs.40 Rs.10 Rs.12
*Provided it is not covered under, within state or neighbouring State.

The above tariff shall be exclusive of taxes and the taxes, if leviable, have to be paid extra as notified by the Central Government from time to time.

 

Business Parcel – Product information:

Salient features:

Customised: Business Parcel is a contractual service, designed to suit requirement of business customers for an economical and reliable distribution solution.

Economical & secure: Business Parcel provides an economical distribution solution to its customers using surface transmission modes.

Weight: Minimum chargeable weight for which Business Parcel consignments will be booked is 2 Kg. Maximum weight of Business Parcel consignments which shall be booked by a contractual (business/ corporate) customer is 35 Kg.

Door to Door Service: All Business Parcel consignments shall be given door delivery irrespective of its weight. Business/ Corporate customers are provided pick-up facility from their premises.

Insurance: No compulsory coverage of insurance shall be necessary for Business Parcel consignments irrespective of weight or value thereof.

Redirection & Return to sender: Redirection facility shall not be available to customers of the Business Parcel; however consignments can be returned to sender in cases wherever same could not be delivered. Consignments will be returned to the sender through the same transmission channel through which it was received

Compensation: In case of loss or damage of contents of Business Parcel consignments a compensation of Rs.500 or the value of lost or damaged contents whichever is less, shall be payable to the customer

Network coverage: Business Parcel can be booked for delivery from any Post Office in the country providing a nationwide coverage.

Postage payment: Following payment options are available:

a. Advance Deposit facility: Customer may avail advance deposit facility. In such a case, amount will be credited in a particular account (an unique Customer ID allotted to customer) which is debited as and when consignments are booked.

b. Credit facility: Customers may avail Credit facility for booking of Express Parcel consignments fulfilling the conditions and criterion prescribed for same. Monthly bills will be generated for the consignments booked in a particular month and customer is required to make the payment in a prescribed time period.

c. Payment at the time of booking: Corporate customer who does not want to avail either credit facility or advance Deposit Account facility for booking of their Express Parcel consignments, can make the payment as and when they give the consignments for booking.

In such cases consignments shall be prepaid either by affixing postage stamp or making the frank impression.

Volume discount: Customers of Business Parcel are offered attractive volume discount subject to criterion prescribed.

Cash on Delivery: In order to meet the requirement of bulk customers for collection of amount for costlier goods, Cash on Delivery facility is available which provides collection of amount upto Rs. 50,000/- at the time of delivery of consignments.

Tariff of Business Parcel:

Weight Slab

Upto 2 Kgs

Every additional 1 Kg upto 5 Kgs.

Every additional 1Kg above 5 Kgs.

Distance      

Local

Rs.45

Rs.12

Rs.14

Within State

Rs.80

Rs.20

Rs.22

Neighbouring State

Rs.100

Rs.25

Rs.28

Other State

Rs.115

Rs.30

Rs.32

Between Metro and Sate Capital*

Rs.105

Rs.25

Rs.28

 National capital Region-Delhi/ Ghaziabad/ Noida/ Greater Noida/ Faridabad  Rs.70 Rs.15 Rs.18
*provided it is not covered under within state or neighbouring state.

The above tariff shall be exclusive of taxes and the taxes, if leviable, have to be paid extra as notified by the Central Government from time to time.

Cash on Delivery: Cash on Delivery facility shall be available to Express Parcel, Business Parcel and Speed Post customers subject to the following conditions, namely:-

(a) Customer is a contractual customer and has agreement with the Department for transmission Cash on Delivery articles;

(b) amount specified for recovery from addressee in the case of any such postal article shall not exceed fifty thousand rupees (Rs. 50,000/-) and shall not include a fraction of rupee;

 (c) such articles do not contain coupons, tickets, certificates or introductions designed for the sale of goods on what is known as the “Snowball System”;

(d) in addition to postage, insurance fee wherever leviable, the sender of the postal article intended to be transmitted by post as Cash on Delivery article shall be required to pay the following additional fee on delivery of such postal article:-

 

Amount to be recovered from addressee

Schedule of fee

Upto Rs.5,000/-

2% of the amount recovered or Rs. 50/- whichever is more

Above Rs.5,000/-

Rs. 100/- + 1% of amount exceeding Rs. 5,000/-

The above fee shall be exclusive of taxes and the taxes, if leviable, have to be paid extra as notified by the Central Government from time to time.

(e) insurance of Cash on Delivery articles shall not be compulsory irrespective of amount of recovery from addressee;

((f) Amount, recovered from addressee on delivery of such article by post, shall be remitted to the sender through ePayment;

 

Contact Us

 For business and for further information contact the Express/ Business Parcel Center or Chief Post Master General of your Postal Circle.

For national accounts get in touch with General Manager - Business Development, Department of Posts, Ministry of Communications & IT, New Delhi - 110 001. Tel : 91-11-2309 6140. 23036635