To provide high quality mail, parcel and related services in India  and  throughout   the   world ;   to be recognized as an efficient and excellent organisation exceeding the expectations of the customers, employees and the society; to perform the task by:

• Total dedication to understanding and fulfilling customer's needs.

• Total   devotion   to   providing  efficient   and  reliable  services, which  customers consider to be value for money.

• Total   commitment to providing challenging and rewarding career for every employee.

• Total recognition of the responsibilities as a part of the social, industrial and commercial life of the country.

• Total enthusiasm to be forward looking and innovative in all areas.