Guidelines for Registration of Complaints

Guidelines:

Please observe the following guidelines for speedy settlement of your grievances:

For online lodging of complaints and status update through website www.indiapost.gov.in (Go to home page and click on Customer Care link, select option Complaint Registration for lodging complaint and select option Track your Complaint Status for knowing the position of the case.)

Register your complaint in the Post Office where transaction has taken place and get acknowledgement.

Approach next higher authority of the Department if the complaint is not settled in a reasonable time.

The standards for resolving complaints are announced through the Citizen Charter of Department of Posts available in link About Us on Home page of this website.

Complaint on Postal Services addressed to Postal Directorate, New Delhi, may only be addressed to concerned officer and sent on given email, telephone or fax number.

A. Initial Level for lodging Complaints

Sl. No.

Nature of complaints

Whom to Complain

1.

Any complaint on the services rendered and concerning behavior of employees of the Department of Posts.

Postmaster / In-charge of the Post Office where the transaction has taken place.

2.

Any complaint on the services rendered and concerning behavior of employees of the Department of Posts.

Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls.

3.

Any complaint on the services rendered and concerning behavior of employees of the Department of Posts.

The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls.

B. If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective Circle at the following address:

Name of the Circle

Address

E-mail ID, Telephone No. and Fax Number

Andhra Pradesh

Dak Sadan, Abidas, Hyderabad – 500001.

cpmg_apr@indiapost.gov.in 040-23463636 (Tel), 24747282 (Fax)

Assam

4th Floor, Meghdoot Bhawan, Panbazar, Guwahati – 781001.

cpmg_asm@indiapost.gov.in 0361-2603636 (Tel), 2544838 (Fax)

Bihar

Patna GPO Complex, Patna – 800001.

cpmg_bhr@indiapost.gov.in 0612-2225051 (Tel), 2225011 (Fax)

Chhattisgarh

Raipur – 492001.

cpmg_chh@indiapost.gov.in 0771-2233400 (Tel), 2233194 (Fax)

Delhi

Meghdoot Bhawan, Link Road, New Delhi – 110001.

cpmg_del@indiapost.gov.in 011-23620144 (Tel), 23627114 (Fax)

Gujarat

Khanpur, Ahmedabad – 380001.

cpmg_guj@indiapost.gov.in 079-25505424 (Tel), 25505275 (Fax)

Haryana

107, The Mall Road, Ambala Cant. – 133001.

cpmg_hry@indiapost.gov.in 0171-2603100 (Tel), 2603736 (Fax)

Himachal Pradesh

Kaithu, Shimla – 171009.

cpmg_hpr@indiapost.gov.in 0177-2629000 (Tel), 2620351 (Fax)

Jammu & Kashmir

GPO Complex, Residency Road, Srinagar – 190001.

cpmg_jnk@indiapost.gov.in Jammu: 0191-2542878 (Tel), 2561746 (Fax) Kashmir: 0194-2452528 (Tel), 2452036 (Fax)

Jharkhand

Doranda HO Complex, Ranchi – 834019.

cpmg_jha@indiapost.gov.in 0651-2482345 (Tel), 2480153 (Fax)

Karnataka

Beaulieu, Palace Road, Bengluru – 560001.

cpmg_kar@indiapost.gov.in 080-22392523 (Tel), 22202607(Fax)

Kerala (For Kerala and Lakshadeep)

Thiruvananthapuram – 695033.

cpmg_ker@indiapost.gov.in 0471-2308300 (Tel), 2306500 (Fax)

Madhya Pradesh

Bhopal – 462012.

cpmg_mp@indiapost.gov.in 0755-2550838 (Tel), 2556547 (Fax)

Maharashtra (For Goa, Maharshtra and Dadra & Nagar Haveli)

Mumbai GPO Building, 2nd Floor, Mumbai – 400001.

cpmg_mah@indiapost.gov.in 022-22620049 (Tel), 22620829 (Fax)

North East ( All North-Eastern States except Assam and Sikkim)

Shillong – 793001.

cpmg_ne@indiapost.gov.in 0364-2223800 (Tel), 2223034 (Fax)

Orissa

Bhubaneswar – 751001.

cpmg_ori@indiapost.gov.in 0674-2392000 (Tel), 2394790 (Fax)

Punjab (For Punjab and Chandigarh)

Sandesh Bhawan, Sector – 17/E, Chandigarh – 160017.

cpmg_pun@indiapost.gov.in 0172-2706700 (Tel), 2721670 (Fax)

Rajasthan Sardar Patel Marg, Jaipur – 302007. cpmg_raj@indiapost.gov.in 0141-2372020 (Tel), 2366151 (Fax)
Tamil Nadu (For Tamil Nadu and Pondicherry) Anna Road, Chennai – 600002. cpmg_tn@indiapost.gov.in 044-28520367 (Tel), 285221199 (Fax)
Uttar Pradesh 4, Hazratganj, Lucknow – 226001. cpmg_up@indiapost.gov.in 0522-2622000 (Tel), 2616855 (Fax)
Uttarakhand Dehradun – 248001. cpmg_utr@indiapost.gov.in 0135-2658396 (Tel), 2650065 (Fax)
West Bengal (For West Bengal, Sikkim and Andaman & Nicobar Islands) Yogayog Bhawan, P-36, C.R. Avenue, Kolkata – 700012. cpmg_wb@indiapost.gov.in 033-22120070 (Tel), 22120811 (Fax)

C. If the complainant is dissatisfied with the action taken, he / she may approach the following Officers in the Postal Directorate, Dak Bhavan, New Delhi-110116 according to the nature of complaint:

Sl. No.

Nature of complaint

Designation and Address of the Officer

E-mail ID, Telephone No. and Fax Number

1.

Complaint on delayed delivery / non-delivery of Speed Post (SP), Express Parcel Post (EPP), Logistics Post (LP), Business Post (BP) or other premium products.

i) Public Grievance (PG) Division, Postal Directorate, New Delhi 110 001.

ii) Additional General Managr (BP) for EPP, LP, BP.

iii) ADG (IM) for International Mail.

iv) DDG (PG) for Registerred Letter / Parcel.

PG Division - -011-23036397, Director(PG)- 011-23096151, 011-23036814 for (i) &(ii) in Column 3.

i) Additional General Manager (SP) - 011-23096148

 ii) Additional General Manager (BP) - 011-23096110

iii) ADG (IM) - 011-23096112

iv) DDG (PG) - 011-23096087

2.

Complaints concerning Savings Bank or Savings Certificates or claims relating thereto.

Deputy Director General (FS). Dak Bhavan, Sansad Marg, New Delhi— 110116.

ddgfs@indiapost.gov.in & sbpgsection@gmail.com 011-23096089 (Tel), 23096089(Fax)

3.

Complaints on non-delivery or delayed or wrong delivery of ordinary mail articles, delayed payment or non-payment of money order or Electronic Money Orders, non-delivery or delayed delivery or nonreceipt of acknowledgement of Registered articles, nondelivery or delayed delivery of Insured articles, Parcels, Packets, complaints on abstraction of contents of mails articles except articles mentioned under serial 1 ibid. Complaints on misbehavior by post office staff or any other complaint under miscellaneous category not covered under serial 1, 2, 4 and 5 of this table.

Deputy Director General (PG & QA), Dak Bhavan, Sansad Marg, New Delhi— 110116.

pgsectiondop@gmail.com 011-23096087 (Tel), 23353883(Fax)

4.

All type of complaints concerning Postal Life Insurance or Rural Postal Life Insurance.

Chief General Manager (PLI), PLI Directorate, Chanakya Puri, New Delhi—110021.

cgmplidte@gmail.com 011-24672461 (Tel), 26882838 (Fax)

5.

Pension matters of postal employees and matters relating to Gramin Dak Sevaks

Deputy Director General (Establishment), Dak Bhavan, Sansad Marg, New Delhi—110116.

011-23096098(Tel), 23096007(Fax)