POST OFFICE SAVINGS BANK MANUAL VOLUME II
(SECOND EDITION)
(CORRECTED UP TO 31.12.2006)
ISSUED UNDER THE AUTHORITY OF DIRECTOR-GENERAL OF POSTS, INDIA AND SECRETARY TO GOVERNMENT OF INDIA DEPARTMENT OF POST MINISTRY OF COMMUNICATIONS & INFORMATION TECHNOLOGY
CONTENTS
| Rule | Subject | Page |
|---|---|---|
| 1 | Definitions | 1 |
| 2 | Delegation of duties | 1 |
| 3 | Stocking and supply of certificates | 1 |
| 4 | Custody of certificates | 2 |
| 5 | Maintenance of the Stock Register | 3 |
| 6 | Disposal of surplus stocks | 3 |
| 7 | Yearly lists of unsold certificates | 4 |
| 8 | Yearly lists of unclaimed certificates | 5 |
| 9 | Application for purchase of certificates – Signing of | 5 |
|---|---|---|
| 10 | Application on behalf of Minors | 6 |
| 11 | Modes of payment for certificates purchased | 6 |
| 12 | Scrutiny of application for purchase and procedure for the issue of certificates | 9 |
| 13 | Issue of Preliminary receipt | 11 |
| 14 | Provisional receipts for certificates | 12 |
| 15 | DELETED | 12 |
| 16 | Sale of certificates independently by selected branch post offices | 12 |
| 17 | Sale of certificates through authorized Agents and payment of their commission through Post Office | 13 |
| 18 | Maintenance of the applications for purchase | 23 |
| 19 | Disposal of applications of purchase received at Branch Offices | 23 |
| 20 | Preparation of Journals of certificates issued | 23 |
| 21 | Payment of certificates by branch offices authorized to do certificates work independently | 25 |
| 22 | Identity Slips | 25 |
| 23 | Encashment of Certificates | 26 |
| 24 | DELETED | 30 |
| 25 | DELETED | 30 |
| 26 | DELETED | 30 |
| 27 | Encashment of certificates of minors | 31 |
| 28 | DELETED | 31 |
| 29 | Encashment of certificates held in joint names | 31 |
| 30 | Encashment of certificates at Branch Post Offices | 31 |
| 31 | Encashment of certificates at an office other than the office of Registration | 32 |
| 32 | Partial payment and exchange of certificates | 35 |
| 33 | Journals of certificates discharged | 36 |
| 34 | Memo of admission of payment | 37 |
| Rule | Subject | Page |
|---|---|---|
| 35 | Nomination | 37 |
| 36 | Change of name of holder | 39 |
| 37 | Transfer of certificate from one Post Office to another | 39 |
| 38 | Transfer of certificates from one holder to another | 41 |
| 39 | Pledging of certificates as security | 42 |
| 40 | Disposal of unclaimed and undeliverable certificates | 44 |
| 41 | Certificates spoiled before issue | 44 |
| 42 | Loss or theft of certificates before issue and from the custody of post office after issue | 44 |
| 43 | Loss, theft, destruction, mutilation or defacement of certificates in the custody of the holder | 46 |
| 44 | Issue of duplicate certificates | 48 |
| 45 | Attachment of a certificate by a Court of Law | 50 |
| 46 | Confiscation by Customs or Excise authorities | 51 |
| 47 | Payment of savings certificates to an authority empowered under the law | 51 |
| 48 | Clerical or arithmetical mistakes in the issue of certificates | 51 |
| 49 | Encashment of certificates held by Army and Air Force personnel | 54 |
| 50 | Payment of the value of certificates in the name of deceased holders | 54 |
| 51 | Head Office Monthly Summaries | 62 |
| 52 | Certificates Voucher List | 63 |
| 53 | DELETED | 63 |
| 54 | DELETED | 63 |
| 55 | DELETED | 63 |
| 56 | Kisan Vikas Patra – Procedure to be followed | 63 |
| 57 | DELETED | 65 |
| 58 | 6-Year National Savings Certificates (VIII – Issue) | 66 |
APPENDICES
I. Schedule of fees to be recovered from the investors/holders of certificates
II. Register of duplicate certificates issued
III. Intimation of seizure of NSCs
VI. Sanction of deceased claim cases
VII. Register for watching settlement of claims
VIII. Period of preservation of records
The rules in this Chapter apply mutatis mutandis to :
i. 5-Year Post Office Cash Certificate (Discontinued from 14.6.1947)
ii. 10-Year National Plan Certificates (Discontinued from 31.5.1957)
iii. 10-Year National Savings Certificates (1st Issue) (Discontinued from 14.3.1970)
vi. 12-Year National Defence Certificates (Discontinued from 14.3.1970)
vii. 7-Year National Savings Certificates (II Issue) (Discontinued from 30.9.1988)
viii. 7-Year National Savings Certificates (III Issue) (Discontinued from 31.12.1980)
xi. 12-Year National Savings Annuity Certificates (Discontinued from 31.12.1980)
xii. 5-Year National Development Bonds (Discontinued from 30.4.1981)
xiii. Six Year National Savings Certificates (VI Issue) (Discontinued from 31.3.1989)
xiv. Six Year National Savings Certificates (VII Issue) (Discontinued from 31.3.1989)
xv. 10-Year Social Security Certificates (Discontinued from 31.8.1990)
xvi. 5-Year Indira Vikas Patras (Discontinued from 15.7.1999)
xvii. Kisan Vikas Patras
xviii. 6-Year National Savings Certificates (VIII Issue)
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1. For the purpose of these Rules:
2. (i) All the duties of the Postmaster in connection with the Savings Certificates may, under the orders of the Head of the Circle, be performed by the Deputy Postmaster, Assistant Postmaster or Supervisor, such delegation being specifically mentioned in the memorandum of distribution of work, except the following which shall be the personal responsibility of the Head Postmaster:
(ii) The Postmaster will, however, remain personally responsible for the general functioning of the Savings Certificates branch and, in particular, the regular submission of the Savings Certificates returns on the due dates.
3. Certificates of all types and denominations are printed at the Government of India Security Press, Nasik, who supplies them to the Circle Stamp Depots. The Circle Stamp Depots supply to H.O. The H.Os supply to S.Os in their account jurisdiction. A quarterly indent to meet the requirements of three months shall be submitted by the S.O. to its H.O. by the 15th of May, August, November and February and by the
H.O. to the Circle Stamp Depot on 1st of June, September and March in the following form:
Denomi-Type No. Sold Balance Number Reasons for nation during on hand required indenting more
| the last | than the difference | ||||
|---|---|---|---|---|---|
| quarter | between columns 3 & 4 | ||||
| 1 | 2 | 3 | 4 | 5 | 6 |
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In order to avoid wastage of certificates and also consequent work involved in their destruction every time a change in series takes place, care must be taken to see that excessive stocks are not held by Post Office. If for any reason, extra supply is found necessary, timely action should be taken to forward an emergent indent with reasons justifying the special supply. An estimate of requirements given by the National Savings Organization should be carefully scrutinized and should not be accepted without examination. Excessive supplies should be withdrawn immediately after the fact is known.
The supplying offices viz. the Circle Stamp Depots and the H.O shall while supplying the Certificate prepare in triplicate an invoice from a serially numbered book of invoices (form N.C-13) kept separately for each office. The pencil copy of the invoice shall be retained in the book of invoices as office copy and the duplicate and triplicate copies sent with the certificates to the office concerned. The receiving office will check the entries in the invoice with the certificates, and if found correct, return the duplicate copy, duly receipted to the dispatching office. In case of a discrepancy, the matter should be taken up immediately with the dispatching office. The triplicate copy of the invoice shall be filed in serial order in the guard book of invoice received. The duplicate copy of the invoice on receipt back in the dispatching office shall be pasted to its original.
Note 1:-Before blank certificates are supplied to S.O or to the Counter Assistant in the H.O, they should be impressed with a rubber stamp indicating the name of the Circle and the Postal Accounts Office,
e.g. Tamil Nadu (Circle)/Madras Postal Accounts Office.
Note 2:- The Single Handed Post Offices should be supplied with the Savings Certificates to the bare minimum requirement. The Heads of Circles may withdraw stock of Savings Certificates from EDSOs and Single Handed Post Offices where there is no sale or at their discretion.
Note 3 :- Stock and supply of savings certificates by Circle stamp Depots.
The work relating to the stock and supply of Savings Certificates etc. is being done by the Postal Stores Depots in each circle. With the formation of the Circle Stamp Depots in each Circle, this work has been transferred by the Postal Stores Depot to the Circle Stamp Depot in some Circles as a local arrangement for exercising proper control over the effective stock and supp1y to the H.P.Os. After the switch over of the work from the P.S.D. to the C.S.D., bulk supply of blank cash certificates are made by the stamp depots to the HPOs. Stocking, sale and supply to the sub offices are done through the stock register in the HPO. The safe custody and verification of stock is done at the H.O., as is done in the case of Postal Orders, pass books etc. Until such time they are sold to the public, the Cash Certificates do not have any money value. It is treated only as an item of stationary. Unsold stock of Cash Certificates are verified by the visiting Divisional Officers periodically.
With a view to extending the above procedure uniformly to all the Circles, with effect from 1-3-1987 the work of stocking and supply of certificates was transferred from the Postal Stores Depot to the Circle Stamp Depot wherever it has not been done, with immediate effect. After the transfer of the work, the Postmasters should indent the certificates only from the Circle Stamp Depots. All the due returns etc., now being submitted to the store depots should be sent by the concerned units to the Circle Stamp Depot in future. The fortnightly consolidated list of certificates issued to Post Offices should, be sent by Circle Stamp Depots to the Circle Postal Accounts Office in accordance with Rule 377(4) of P&T Manual Volume VIII.
Note 4 :-The work of stocking savings certificates of old series has been transferred to the Circle Stamp Depots with effect from 29.5.1989.
4. (1) Certificates, not actually required for issue to the public must be kept in the custody of the Postmaster. He will issue certificates to the counter Assistant for issue as soon as an application for purchase is received at the counter. In large offices the Head of the Circle, may if necessary, prescribe that a working stock of Certificate should be advanced to the counter Assistant under receipt for issue during business hours and at the end of the day the Postmaster should satisfy himself by reference to the issue journal that the balance with the counter Assistant is correct. The working stock to be advanced should be fixed by the Postmaster and the numbers issued to the investors during the day should be replenished from the main stock taking care to see that the serial order is maintained. A separate Stock Register need
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not be maintained by the counter Assistant. The Counter Assistant will lock the box containing the working stock and keep it for the night in the Treasury or in the Iron Safe of the Postmaster.
5. (1) All supplies of certificates received by Head and Sub Offices must entered in the stock register (NC-12) on the date of receipt. A separate register or set of pages in the register should be allotted for each denomination and type. The first and last serial numbers of each block of certificates, the total number received and the balance in hand shall be entered in the relevant columns of the stock register. The total number of the certificates issued alongwith their serial numbers shall be shown in the issue column of the register against the date of issue and the balance on hand after each issue noted in the balance column. The balance should be verified once in a month by the Postmaster who should initial and date the registers in the column provided for the purpose in token of having exercised this check.
(2) Stock Register in respect of certificates supplied and issued by Sub Offices : -The HO shall also maintain for each of its SOs a separate stock register of certificates in Form NC-12(a). As and when supply is made to a SO the date of supply, the first and last serial numbers of the certificates supplied, the total number supplied and the balance in the SO after the supply shall be entered in the relevant columns of the register. On receipt of the issue journal from the SO the date of issue, the serial numbers of certificates issued, total number of certificates issued and the balance in the office shall be entered in the said register. It should be ensured that the continuity of the serial numbers of the certificates issued contained in a particular block remains unbroken. The entries in the register should be signed by the Supervising Officer in token of having exercised this check.
On the first working day of each month, the SPM should submit a statement showing the stock position of certificates in manuscript to the HO for verification. The official in charge of stock register of certificates of SO will verify the entries in the HO stock register for the SO, sign the statement in token pf having carried out the check and keep the statement in separate guard file for each SO. These statements will be preserved for a period of 3 years.
6. (1) Surplus stock of certificates should never be held in HOs and SOs and should be returned to the supplying office. Whenever certificates are required to be returned to the supplying office either as a result of stock being excessive or due to withdrawal of a series, an invoice in form NC-13 shall be prepared in triplicate by the S.O. and in quadruplicate by the H.O. The original should be retained by the despatching office and the remaining copies sent to the supplying office. After verification, the supplying office will return one copy of the invoice duly receipted to the despatching office and retain the second copy in the office. In the case of stock depot the third copy received from the H.O. will be sent to the Postal Accounts Office. In the despatching office the copy received back from the supplying office will be pasted to the original on record.
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statement that all the certificates returned during the year by the sub-office have been duly accounted for in the RO. He will sign the statement in token of this check. This statement will be kept in a separate guard file in the H.O. During the inspection of the office Inspecting Officers should verify the entries in the statement with NC-12(a) and NC-12 registers maintained at the Head Office.
(iii) A suitable note of destruction of the certificates may be, made in the respective stock registers to be signed by the officer in whose presence the certificates are destroyed.
Note :-Retention of stock of obsolete and defunct series of certificates :-It is necessary to keep in stock some quantity of the obsolete series for the purpose of reissuing in respect of claims of deceased holders, on conversion from one denomination to another or for the purpose of issuing duplicate certificates when the “overprinted” duplicate certificates are not available. It has been decided that the following number of these series of certificates for each denomination may be retained in the Circle Stamp Depots.
| Sl. | Series | Upto Rs.100 | Above Rs.100 |
| No. | denomination | denomination |
| (1) | 5-Year Cash Certificates | 5 | 5 |
|---|---|---|---|
| (2) | 5-Year N.S.Cs. | 5 | 5 |
| (3) | 7-Year N.S.Cs. | 5 | 5 |
| (4) | 12-Year N.S.Cs. | 50 | 50 |
| (5) | 10-Year N.P.Cs. | 100 | 50 |
| (6) | 12-Year N.P.S.Cs. | 100 | 5 |
| (7) | 10-Year D.S.Cs. | 10 | 5 |
| (8) | 12-Year N.D.Cs. | 250 | 100 |
| (9) | 10-Year N.S.Cs.(I Issue) | 100 | 100 |
| (10) | 12-Year N.S.A.Cs. | 250 | 100 |
| (11) | 7-Year N.S.Cs.(III Issue) | 250 | 100 |
| (12) | 7-Year N.S.Cs.(IV Issue) | 250 | 100 |
| (13) | 7-Year N.S.Cs.(V Issue) | 250 | 100 |
| (14) | 5-Year N.D.Bs. | 250 | 100 |
| (15) | 6-Year N.S.Cs.(VI Issue) (Rs. 10 denomination) | 250 | - |
| (16) | 7-Year N.S.Cs.(II Issue) | 250 | 250 |
| (17) | 6-Year N.S.Cs.(VI Issue) (other than Rs. 10 denomination) | 500 | 500 |
| (18) | 6-Year N.S.Cs.(VII Issue) | 500 | 500 |
| (19) | 10-Year Social Security Certificates | - | 250 |
| (20) | 6-Year Indira Vikas Patras | - | 100 |
Note : For joint certificates in the series, reasonable number may be found within this total limit.
7. (1) A statement in manuscript giving the total number along with the first and last serial numbers of certificates of each denomination and of each different series remaining unsold on 31st March of each year shall be prepared by all Post Offices stocking the certificates. Greatest accuracy must be ensured in writing the serial numbers. The distinguishing letter prefixed thereto on no account be omitted.
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8. (1) The unclaimed certificates lying in the custody of the Postal Accounts Office are preserved for a period of 30 years from the dates of maturity after which these become due for destruction. In order to give due publicity to enable the purchasers to prefer their claim relating thereto, the Postal Accounts Office will after the expiry of the said period of preservation, furnish to the Director General of Posts a yearly list of all such certificates in the first week of April of the year for notification in the Post Office Circulars and Postal Notices for general information of the public.
Name of the Circle ………………………
| Sl.No. | Office of Issue | Name of series | Sl. No. of certificate(s) with prefix |
| 1 | 2 | 3 | 4 |
| Denomination Rs. | Date of Issue | Name of holder | Remarks |
| 5 | 6 | 7 | 8 |
9. (1) (a) A person who wishes to purchase a certificate should be requested to fill in the prescribed application form and sign it himself. This signature will serve in future as the specimen signature to establish the identity of the purchaser in all matters relating to the certificate. In the case of purchase in joint names the application must be signed by both the joint purchasers. Illiterate purchasers should affix their mark or thumb impression.
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10. (1) When an application is received for the purchase of a certificate on behalf of a minor, the certificate should be issued in the name of the minor. The word 'Minor' and the date of birth should be added after the entry of the name in the certificate. The application should be signed by an adult purchasing the certificates on behalf of a minor.
MODES OF PAYMENT FOR CERTIFICATES PURCHASED
11. (1) After the application is found in order, the Counter Assistant should accept the amount tendered. The serial number on the top of the application should be written prominently in RED INK. Payment for
purchase of a certificate may be made by Cash, Cheque, Pay-order, Demand Draft, Matured Certificates or a duly signed Post Office Savings Bank withdrawal form together with the pass book.
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(2) The following procedure will be followed when payment is made by any means other than cash:
(a) Payment by means of Post Office Savings Bank withdrawal form :-Where payment is made by withdrawal from the POSB the investor will submit a withdrawal form duly signed. The signature on the application for withdrawal should be compared with the specimen on record and if it agrees, the warrant of payment for the SB withdrawal should be disposed of in the same manner as in the case of ordinary SB withdrawal. The investor will not be asked to sign the warrant of payment in token of receipt of the money withdrawn and it will be completed by the postmaster signing the pay order adding thereto the words "by transfer credit to Post Office Certificates". The amount should be shown as a withdrawal in the SB ledger,
L.O.T. and pass book, the remark "for purchase of................Certificates". "Application No..............." being made against the entries. The amount should be charged under the head "Saving Bank withdrawal" in the accounts of the Post Office by per contra credit to the appropriate head under Post Office Certificates.
(3) Payment by cheque :- (i) Payment may be made for purchase of certificate(s) by crossed or open local cheque drawn. The cheque should be drawn in favour of the Postmaster to whom the application is presented. The cheque drawn in favour of the Postmaster by the applicant must be endorsed on its back as “For issue of ………… Certificates in the name of …………………………. Signature of drawer. If the cheque is drawn in favour of the postmaster by a person other than the applicant, it must either be endorsed on the back of the cheque as "for issue of certificate(s) in favour of Shri/Smt.................. " or should be accompanied by a letter from the drawer of the cheque to the effect that certificate(s) be issued for its value in favour of the applicant, Shri/Smt...............................
The Postmaster will grant the applicant a preliminary receipt in Form NC-4(a) for the cheque. If the certificate is of the kind which will have the date of presentation of the cheque as date of issue, the certificate(s) should be made out in the same way as if the applicant has tendered cash but should not be made over to the purchaser until the cheque is actually encashed. After the cheque is encashed, the date of encashment should be recorded on the issue journal and the certificate(s) delivered to the purchaser on his surrendering the preliminary receipt which should be pasted to the application for purchase.
If the certificate(s) is such as can be issued only after encashment of the cheque, the certificate(s) will be made out only on encashment and it will bear the date of encashment as the date of issue. Delivery to the purchaser will be done as above. For this purpose the date of encashment would mean the date on which the proceeds of cheque/demand draft etc. are credited into Govt. account.
(ii) In SOs open cheques shall be cashed locally only if there is no clearing house or bank handling treasury business and if the cheques are drawn on a bank situated in the same place as the post office, otherwise it should be sent to the HO for clearance. In case of an open cheque, it should be crossed by the Postmaster before sending it to HO.
(iii) In Head Offices: -Open or Crossed Cheques drawn on local Banks either received direct at the HO or from SOs shall be collected through the Clearing House if there is one at the Station. If there is no clearing house or Bank handling treasury business, open cheques shall be collected locally and crossed cheques sent to the Bank performing treasury work duly entered in the treasury pass book as a cash remittance after endorsing it in favour of the Bank. On receiving credit for the amount, the postmaster will make a note against the entry in his Issue Journal or advise the SO to do so if the cheque was tendered at a
S.O.
(iv) Any commission charged by the Bank for realising the value of crossed cheque tendered by the post office, will be shown by the postmaster as expenditure under "other contingencies" and included in the contingent bill, the full amount of the cheque being credited in the accounts. Any charge for commission appearing in the "Not-payable monthly contingent bill" should be supported by Bank's memorandum showing the commission deducted.
(v) Demand drafts and Pay Orders should be treated in the same manner as cheques.
Note :-Procedure for accounting of cheques, etc., realised in payment for NSCs in Head and Sub Offices :- (1) NSCs VI/VII Issue Rules and NSCs VIII-Issue/KVP/IVP Rules, provide that where payment for Certificate is made by cheque, pay order or demand draft, the date of such Certificate will be the date of encashment of the cheque. The date of encashment would mean the date on which the proceeds of the cheque, etc. are credited into the Government account. The procedure prescribed for
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clearance of SB cheques should be adopted mutatis mutandis for clearance of cheques in payment for NSCs. It is provided therein that where SB cheques, etc of Sub Offices are cleared by the concerned H.O., they are accounted for at the H.O. on their realization as part II deposits. Since there is no such provision for cheques. etc. for NSCs. the question has arisen as to how they should be accounted for. The following procedure is laid down in this behalf.
| Receipt Side | Payment Side |
|---|---|
| Remittance received | Remittance to the |
| from sub Office | Treasury/Bank |
| Receipt Side | Payment Side |
| Purchase of NSCs (....... Issue) | Remittance to Head Office in advance by cheque encashed on............ by the Head Office. |
SUB OFFICE SUMMARY
| Receipt Side | Payment Side |
| Purchase of NSCs (....... Issue) | Remittance to Head Office |
and the amount shown in red ink against the office in the remarks column will be cleared with corresponding adjustment in the balance at the bottom of the Summary on the day.
ANNEXURE Intimation of credit of cheques, etc. in payment for NSCs (……… Issue)
| From | Postmaster | To | Sub Postmaster |
| ……………… No…………… | …………………… |
Cheque No…………………… dated ……………… for Rs……………… drawn on ……………… bank received from your office on ……………… in payment for NSCs (………… Issue) was encashed on ………………………
Postmaster
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