|
Objectives |
Weight
|
Action |
Success Indicator |
Unit |
Wt. |
Target/Criteria Value |
|
Excellent |
Very Good |
Good |
Fair |
Poor |
|
100% |
90% |
80% |
70% |
60% |
|
Modernise and consolidate the network |
30 |
Enterprise-wide IT induction |
Supply and operationalisation of hardware to all departmental
post offices |
Percentage |
2 |
100 |
99 |
98 |
97 |
96 |
|
Supply and operationalisation of hardware to 365 mail offices |
Percentage |
2 |
100 |
99 |
98 |
97 |
96 |
|
Rural ICT solutions- Rollout of Pilot in 3000 Branch post offices
in six circles |
Date |
2 |
15/02/2012 |
28/02/2012 |
15/03/2012 |
20/03/2012 |
31/03/2012 |
|
Mail, F&A, HR and central IT applications (Enterprise email, ESB
etc.)- Onboarding of vendor and finalisation of implementation plan
|
Date |
2 |
15/02/2012 |
28/02/2012 |
15/03/2012 |
20/03/2012 |
31/03/2012 |
|
IT solutions for Postal Banking and Postal Life Insurance - pilot to
be rolled out in 120 post offices in six circles |
Date |
2 |
31/01/2012 |
15/02/2012 |
01/03/2012 |
15/03/2012 |
31/03/2012 |
|
Setting up of operational Data centre -Primary data centre
(outsourced) to be setup by vendor |
Date |
2 |
31/12/2011 |
16/01/2012 |
31/01/2012 |
15/02/2012 |
28/02/2012 |
|
Network integration -Rollout in 7000 locations in six circles
mentioned above |
% |
2 |
100 |
95 |
90 |
85 |
80 |
|
Modernisation of Mail Processes |
Mail Network optimisation for speed post at 69 sorting hubs by
providing infrastructure |
Number |
3 |
69 |
65 |
63 |
62 |
60 |
|
Implementation of optimised processes for 1st class mail operation
in 111 mail offices |
Number |
2 |
100 |
90 |
80 |
70 |
60 |
|
Installation of AMPCs (automatic mail processing centres ) at Delhi
& Kolkata |
Number |
3 |
2 |
1 |
|
|
|
|
Issuing tender for AMPC in Chennai, Mumbai, Bangalore and Hyderabad |
Date |
1 |
31/12/2011 |
31/01/2012 |
29/02/2012 |
15/03/2012 |
31/03/2012 |
|
Modernising monitoring of Mail Motor Vehicles through installation
of GPS in 1040 vehicles |
Percentage |
2 |
90 |
75 |
60 |
50 |
40 |
|
Digitisation of Pin code maps- Number of cities/district HQs towns
covered |
Number |
1 |
180 |
150 |
120 |
100 |
80 |
|
Collection of address data in four metros - Completion in number of
cities |
Number |
1 |
4 |
3 |
2 |
1 |
|
|
International Mail Network Management- On-line generation of bills
(all airlines) |
Date |
3 |
31/12/2011 |
31/01/2012 |
29/02/2012 |
31/03/2012 |
|
|
Provide best in class customer |
28 |
Enhance quality of services- Coverage in 10,000 computerised post
offices under Project Arrow in core areas& IT & HR |
% of registered mails delivered on the day of receipt in Project
Arrow Offices |
% |
2 |
95 |
93 |
91 |
90 |
85 |
|
% of money orders delivered on the day of receipt in Project
Arrow Offices |
% |
2 |
95 |
93 |
91 |
90 |
85 |
|
% of accounts digitized in Project Arrow Offices |
% |
2 |
100 |
99 |
98 |
97 |
96 |
|
% of money order booked electronically in Project Arrow Offices |
% |
2 |
95 |
93 |
91 |
90 |
85 |
|
% of Speed Post articles captured on the net |
% |
2 |
95 |
93 |
91 |
90 |
85 |
|
Coverage of additional 5000 computerised Post offices under
Project Arrow for core activities, including IT &HR |
Date |
5 |
31/12/2011 |
31/01/2012 |
29/02/2012 |
31/03/2012 |
|
|
External audit of 1500 post offices already covered under Project
Arrow |
Date |
1 |
31/12/2011 |
31/01/2012 |
29/02/2012 |
31/03/2012 |
|
|
% International Parcel articles captured on the net in the o/o of
exchange |
Date |
2 |
95 |
90 |
85 |
80 |
75 |
|
Adoption of UPU Quality Applications Systems for International mail
operations |
number of o/o exchange where implemented |
2 |
4 |
3 |
|
|
|
|
Setting up of call enters for international postal services |
date |
2 |
28/02/2012 |
07/03/2012 |
15/03/2012 |
26/03/2012 |
31/03/2012 |
|
Improve Access in underserved areas |
Opening Franchisee outlets |
Number |
2 |
100 |
90 |
80 |
70 |
60 |
|
Opening of post offices in underserved areas |
Number |
1 |
120 |
110 |
95 |
85 |
70 |
|
Conducting study for identifying underserved areas for working
out base figure on notional basis of maximum distance a person has
to travel to use postal services |
Date |
1 |
31/12/2011 |
31/01/2012 |
29/02/2012 |
15/03/2012 |
31/03/2012 |
|
Supply of infrastructural equipments to branch post offices |
Number of offices supplied |
2 |
560 |
500 |
480 |
450 |
420 |
|
Develop financial services |
9 |
Increase in RPLI coverage
|
Increased coverage of insurance of rural population |
Number in millions |
2 |
2 |
1.9 |
1.8 |
1.7 |
1.6 |
|
Expansion of Coverage of Postal Life Insurance through engagement of
agents |
Number |
3 |
3000 |
2800 |
2600 |
2400 |
2200 |
|
Conducting workshops covering all circles |
Number |
1 |
50 |
45 |
40 |
35 |
30 |
|
Implement accrual Accounting
|
Preparation of asset register of all HPOs to be completed |
Date |
3 |
28/02/2012 |
07/03/2012 |
15/03/2012 |
21/03/2012 |
31/03/2012 |
|
Grow in existing businesses |
13 |
Identifying customer needs |
Annual market survey for % market share of Post in business
products and services |
Date of completion of survey |
3 |
31/10/2011 |
30/11/2011 |
31/12/2011 |
31/01/2012 |
29/02/2012 |
|
Growth of business |
Revenue growth of Speed Post |
% increase of Speed Post revenue |
2 |
20 |
15 |
10 |
8 |
5 |
|
% Increase in traffic for international postal parcels |
% |
2 |
12 |
10 |
|
|
|
|
Scientific costing of products and services |
Advanced costing methodology- Award of work |
Date |
3 |
30/06/2011 |
31/07/2011 |
31/08/2011 |
30/09/2011 |
31/10/2011 |
|
Drafting of a new Post Office Act to replace the Indian Post
Office Act 1898 |
Submission of bill for approval of cabinet |
Date |
3 |
15/06/2011 |
15/07/2011 |
15/08/2011 |
15/09/2011 |
15/10/2011 |
|
Develop Professional workforce |
5 |
Expansion and up gradation of training infrastructure
|
Increase in training capacity |
Number of seats added |
1 |
400 |
375 |
350 |
275 |
250 |
|
Capacity Building |
Technology Training |
Number of Staff Trained |
1 |
25000 |
22,500 |
20,000 |
17,500 |
15,000 |
|
Train the Trainer Program |
Number of Staff Trained |
1 |
500 |
450 |
400 |
350 |
300 |
|
Training of Mail overseers, Postman, MTS, Gramin Dak Sewaks and
Branch Postmasters |
Number of Staff Trained |
1 |
50,000 |
45,000 |
40,000 |
35,000 |
30,000 |
|
Change Management for India post 2012 – IT Modernisation Project |
First cycle of change readiness and Stakeholder Management |
date |
1 |
15/02/2012 |
29/02/2012 |
15/03/2012 |
20/03/2012 |
30/03/2012 |
|
Efficient Functioning of the RFD System |
3 |
Timely submission of Draft for Approval |
On-time submission of draft RFD |
Date |
2 |
07/03/2011 |
08/03/2011 |
09/03/2011 |
10/03/2011 |
11/03/2011 |
|
Timely submission of Results |
On - time submission of results |
Date |
1 |
01/05/2012 |
03/05/2012 |
04/05/2012 |
05/05/2012 |
06/05/2012 |
|
Improving Internal Efficiency/Responsiveness/Service delivery of
Ministry/Department
|
10
|
Identify potential areas of corruption related to departmental
activities and develop an action plan to mitigate them |
Finalize an action plan to mitigate potential areas of
corruption. |
Date |
2 |
10/02/2012 |
15/02//2012 |
20/02/2012 |
24/02/2012 |
29/02/2012 |
|
Ensure compliance with Section 4(1) (b) of the RTI Act, 2005 |
No. of items on which information is uploaded by February 10,2012 |
No. |
2 |
16 |
15 |
14 |
13 |
12 |
|
Develop an action plan to implement ISO 9001 certification |
Finalise an action plan to implement ISO9001 certification |
Date |
2 |
10/12/2011 |
15/12/2011 |
20/12/2011 |
24/12/2011 |
31/12/2011 |
|
Implementation of Sevottam |
Resubmission of revised draft of Citizens’ / clients’ Charter |
% |
2 |
100 |
95 |
90 |
85 |
80 |
|
Independent audit of implementation of Grievance Redressal System
|
% |
2 |
100 |
95 |
90 |
85 |
80 |
|
*Ensuring compliance to the Financial Accountability Framework
|
2
|
Timely submission of ATNS on Audit Paras of C&AG |
Percentage of ATNS submitted within due date (4 months) from date
of presentation of Report to Parliament by CAG during the year |
% |
0.5 |
100 |
90 |
80 |
70 |
60 |
|
Timely submission of ATRs to the PAC Sectt. on PAC Reports |
Percentage of ATRs submitted within due date (6 months) from the
date of presentation of Report to Parliament by PAC during the year. |
% |
0.5 |
100 |
90 |
80 |
70 |
60 |
|
Early disposal of pending ATNs on Audit Paras of C&AG Reports
presented to Parliament before 31.3.2011 |
Percentage of outstanding ATNs disposed off during the year |
% |
0.5 |
100 |
90 |
80 |
70 |
60 |
|
Early disposal of pending ATRs on PAC Reports presented to
Parliament before 31.3.2011 |
Percentage of outstanding ATRs disposed off during the year |
% |
0.5 |
100 |
90 |
80 |
70 |
60 |
|
Column 1 |
Column 2 |
Column 3 |
Column 4 |
|
Column 5 |
|
Objective |
Weight |
Actions |
Success Indicator |
Unit |
Target/Criteria Value |
|
Actual Value |
Actual Value |
Target Value |
Projected Value |
Projected Value |
|
FY 09/10 |
FY 10/11 |
FY 11/12 |
FY 12/13 |
FY 13/14 |
|
1. Modernise and consolidate the network |
30 |
Enterprise-wide IT induction |
Supply and operationalisation of hardware to all departmental post
offices |
Percentage |
50% |
95% |
100 |
Maintenance Period |
Maintenance Period |
|
Supply and operationalisation of hardware to 365 mail offices |
Percentage |
- |
- |
100 |
Maintenance Period |
Maintenance Period |
|
Rural ICT solutions- Rollout of Pilot in 3000 Branch post offices
in six circles |
Date |
nil |
nil |
15/02/2012 |
Rollout across all locations |
Maintenance Period |
|
Mail,
F&A, HR and central IT applications (Enterprise email, ESB etc.)-
Onboarding of vendor and finalisation of implementation plan
|
Date |
nil |
nil |
15/02/2012 |
Rollout across all locations |
Maintenance Period |
|
IT
solutions for Postal Banking and Postal Life Insurance - pilot to be
rolled out in 120 post offices in six circles |
Date |
nil |
nil |
31/01/2012 |
Rollout across all locations |
Maintenance Period |
|
Setting up of operational Data centre -Primary data centre
(outsourced) to be setup by vendor |
Date |
nil |
nil |
31/12/2011 |
Setup of Disaster Recovery Center |
Maintenance Period |
|
Network integration -Rollout in 7000 locations in six circles
mentioned above |
% |
nil |
nil |
100 |
Rollout of network across all offices |
Maintenance Period |
|
Modernisation of Mail Processes |
Mail
Network optimisation for speed post at 69 sorting hubs by providing
infrastructure |
Number |
Nil |
100 |
69 |
|
|
|
Implementation of optimised processes for 1st class mail operation
in 111 mail offices |
Number |
nil |
nil |
100 |
235 |
|
|
Installation of AMPCs (automatic mail processing centres ) at Delhi
& Kolkata |
Number |
Nil |
Nil |
2 |
0 |
|
|
Issuing tender for AMPC in Chennai, Mumbai, Bangalore and Hyderabad |
Date |
nil |
nil |
31/12/2011 |
|
|
|
Modernising monitoring of Mail Motor Vehicles through installation
of GPS in 1040 vehicles |
Percentage |
- |
- |
90 |
|
|
|
Digitisation of Pin code maps- Number of cities/district HQs towns
covered |
Number |
Nil |
2 |
180 |
180 |
180 |
|
Collection of address data in four metros - Completion in number of
cities |
Number |
Nil |
2 |
4 |
Completed |
Completed |
|
International Mail Network Management- On-line generation of bills
(all airlines) |
Date |
- |
- |
31/12/2011 |
Completed |
Completed |
|
Provide best in class customer service |
28 |
Enhance quality of services- Coverage in 10,000 computerised post
offices under Project Arrow in core areas& IT & HR |
% of registered mails delivered on the day of receipt in Project
Arrow Offices |
% |
90% |
95% |
95% |
95% |
95% |
|
% of money orders delivered on the day of receipt in Project Arrow
Offices |
% |
90% |
95% |
95% |
95% |
95% |
|
% of accounts digitized in Project Arrow Offices |
% |
85% |
100% |
100% |
100% |
100% |
|
% of money order booked electronically in Project Arrow Offices |
% |
80% |
95% |
95% |
95% |
95% |
|
% of Speed Post articles captured on the net |
% |
90% |
84% |
95% |
95% |
95% |
|
Coverage of additional 5000 computerised Post offices under Project
Arrow for core activities, including IT &HR |
Date |
- |
- |
31/12/2011 |
|
|
|
External audit of 1500 post offices already covered under Project
Arrow |
Date |
nil |
nil |
31/12/2011 |
|
|
|
% International Parcel articles captured on the net in the o/o of
exchange |
Percentage |
75 |
95 |
95 |
95 |
95 |
|
Adoption of UPU Quality Applications Systems for International mail
operations |
number of o/o exchange where implemented |
- |
- |
4 |
Completed |
Completed |
|
Setting up of call centres for international postal services |
date |
- |
- |
28/02/2012 |
Completed |
Completed |
|
Improve Access in underserved areas |
Opening Franchisee outlets |
Number |
272 |
110 |
100 |
100 |
100 |
|
Opening of post offices in underserved areas |
Number |
178 |
155 |
120 |
120 |
120 |
|
Conducting study for identifying underserved areas for working out
base figure on notional basis of maximum distance a person has to
travel to use postal services |
Date |
- |
- |
31/12/2011 |
|
|
|
Supply of infrastructural equipments to branch post offices |
Number of offices supplied |
16027 |
870 |
560 |
2000 |
2000 |
|
Develop financial services |
9 |
Increase in RPLI coverage |
Increased coverage of insurance of rural population |
Number in millions |
3 |
1.5 |
2 |
2 |
2 |
|
Expansion of Coverage of Postal Life Insurance through engagement of
agents |
Number |
2000 |
3000 |
3000 |
3000 |
3000 |
|
Conducting workshops covering all circles |
Number |
- |
- |
50 |
|
|
|
Implement accrual Accounting |
Preparation of asset register of all HPOs to be completed |
Date |
- |
- |
28/02/2012 |
Completed |
Completed |
|
Grow in existing businesses |
13 |
Identifying customer needs |
Annual market survey for % market share of Post in business products
and services |
Date of completion of survey |
nil |
nil |
31/10/2011 |
31/10/2012 |
31/10/2013 |
|
Growth of business |
Revenue growth of Speed Post |
% increase of Speed Post revenue |
15% |
20% |
20% |
20% |
20% |
|
%increase in traffic for international postal parcels |
% |
8% |
10% |
12% |
10% |
10% |
|
Scientific costing of products and services |
Advanced costing methodology- Award of work |
Date |
- |
- |
30/06/2011 |
** |
** |
|
Drafting of a new Post Office Act to replace the Indian Post Office
Act 1898 |
Submission of bill for approval of cabinet |
Date |
- |
- |
15/06/2011 |
** |
** |
|
Develop Professional workforce |
5 |
Expansion and up gradation of training infrastructure
|
Increase in training capacity |
Number of seats added |
- |
- |
400 |
400 |
* |
|
Capacity Building |
Technology Training |
Number of Staff Trained |
30000 |
6,000 |
25000 |
* |
* |
|
Train the Trainer Program |
Number of Staff Trained |
500 |
500 |
500 |
* |
* |
|
Training of Mail overseers, Postman, MTS, Gramin Dak Sewaks and
Branch Postmasters |
Number of Staff Trained |
20000 |
25000 |
50000 |
* |
* |
|
Change Management for India post 2012 – IT Modernisation Project |
First cycle of change readiness and Stakeholder Management |
date |
- |
- |
15/02/2012 |
II and III Cycle |
* |
|
Efficient Functioning of the RFD System |
3 |
Timely submission of Draft for Approval |
On-time submission of draft RFD |
Date |
30/11/2009 |
05/03/2010 |
08/03/2011 |
|
|
|
Timely submission of Results |
On - time submission of results |
Date |
29/04/2010 |
|
03/05/2011 |
|
|
|
Improving Internal Efficiency/Responsiveness/Service delivery of
Ministry/Department |
10 |
Identify and implement 3 major recommendations of the ARC II
|
Finalise 3 major recommendations of the ARC II relevant to the
Department |
Date |
|
|
31/12/2011 |
|
|
|
|
|
Identification of potential areas of corruption and develop an
action plan to mitigate them |
Finalise an action plan to mitigate potential areas of corruption |
date |
|
|
30/09/2011 |
|
|
|
|
|
Develop an action plan for e-office implementation |
Finalise an action plan for e-office |
date |
|
|
31/12/2011 |
|
|
|
|
|
Develop an action plan to implement ISO 9001 certification |
Finalise an action plan to implement ISO 9001 certification |
Date |
|
|
31/12/2011 |
|
|
|
|
|
Implementation of Sevottam |
Independent audit of implementation of citizen's charter |
% |
|
|
95 |
|
|
|
|
|
Independent audit of implementation of Grievance Redressal Mechanism |
% |
|
|
95 |
|
|
|
*Ensuring compliance to the Financial Accountability Framework |
2 |
Timely submission of ATNS on Audit Paras of C&AG |
Percentage of ATNS submitted within due date (4 months) from date of
presentation of Report to Parliament by CAG during the year |
% |
|
|
90 |
|
|
|
|
|
Timely submission of ATRs to the PAC Sectt. on PAC Reports |
Percentage of ATRs submitted within due date (6 months) from the
date of presentation of Report to Parliament by PAC during the year. |
% |
|
|
90 |
|
|
|
|
|
Early disposal of pending ATNs on Audit Paras of C&AG Reports
presented to Parliament before 31.3.2011 |
Percentage of outstanding ATNs disposed off during the year |
% |
|
|
90 |
|
|
|
|
|
Early disposal of pending ATNs on Audit Paras of C&AG Reports
presented to Parliament before 31.3.2011 |
Percentage of outstanding ATRs disposed off during the year |
% |
|
|
90 |
|
|
Section 2: