FACILITIES AVAILABLE TO PUBLIC FOR OBTAINING INFORMATION
The basic information of interest to the public is available on the Department’s website (www.indiapost.gov.in). Each post office also acts as a dissemination point for information related to the Department. Each CAPIO designated post office also acts as a collection point for requests for obtaining information, which has to be obtained from other offices in the network. There is a separate enquiry counter or an Information and Facilitation Counter in larger post offices. Pamphlets for providing basic information to all customers regarding postal services, financial services and premium products are also made available. The Post Office Guide Part-I, Part-II and Part –IV also provides basic information of interest to the public in relation to the organization and services. The Annual Report and Book of Information which contain important information about the Department are available on the website. Hard copies are also available in Administrative Offices for reference.