​​​​​​​​​​​​​​ Vision & Mission image

Vision and Mission

Vision​​​

India Post's products and services will be the customer's first choice.​

Mission​

  • To sustain its position as the largest postal network in the world touching the lives of every citizen in the country.
  • To provide mail parcel, money transfer, banking, insurance and retail services with speed and reliability.
  • To provide services to the customers on value-for-money basis.
  • To ensure that the employees are proud to be its main strength and serve its customers with a human touch.​
  • To continue to deliver social security services and to enable last mile connectivity as a Government of India platform.​
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Core V​alues​

We will maintain our iconic status as a unique and trusted national institution by:​

  • Always providing the human touch in all our interactions with society
  • Being responsive and reliable
  • Demonstrating the highest order of integrity, honesty, transparency and professionalism
  • Discharging our responsibilities towards the society in an environment of deep trust, mutual respect and a culture of service before self
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Strategic Goals​

  • Achieve the long term goal of financial self-sufficiency by generating surpluses from services (existing & new) outside our universal service obligation
  • Develop, implement and operate a system of standards with accountability for performance
  • Develop a scalable and flexible technology infrastructure to support our operations
  • Be the preferred, trusted and reliable service partner for all customers
  • Ensure that India Post acquires all required people capabilities to deliver its chosen services portfolio
  • Be the interface between citizens and the government​