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Customer Care Toll Free Number 1800 266 6868

Call centre agent- 09.00 am to 06.00 pm (except Sunday and gazetted holidays)
IVR facility- 24 x 7 

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Click here for quick help on regarding Queries

​Have a feedback or suggestion to improve our services. We encourage you to communicate the same to us.

Click here for submitting your valuable feedback 

Click here for tracking of Mail items 

Click here for redress of any grievance/complaint regarding the services offered by Department of Posts 

Click here for Guidelines for Complaints Registration 

Complaints 

Initial Level for lodging complaints

Any complaint on the services rendered by the Department and concerning behavior of employees of the Department of Posts may be taken up with the Postmaster / In-charge of the Post Office where the transaction has taken place or Senior Superintendent / Superintendent of Post Offices. 

Click here for contact details of Postmaster / In-charge of the Post Office and the name of the Region and Circle controlling the Post office by entering the name of Post office or Pincode 

Click here for contact details of Chief Post Master General in whose jurisdiction the concerned Post Office is functioning 

Click here for Speed Post information, Complaints and tracking problems

Insurance​

Directorate of Postal Life Insurance Chanakyapuri Post Office Complex, 1st Floor New Delhi – 110021
Complaint e-mail id: plipg.dte@indiapost.gov.in
Toll Free No. – 18002666868 9:00 AM - 6:00 PM (Except Sundays & Gazetted Holidays)
For Lodging Complaint on CRM Portal of Indiapost, please following link:- https://www.indiapost.gov.in/VAS/Pages/complaintregistration.aspx
Circle Contact Details

Nodal Officers​ for handling COVID-19 Grievances​

Pratibha Nath, DDG (PG, QA & I) ,Dak Bhawan, Sansad Marg, New Delhi – 110001 ,011-23096087, E-mail – ddgpgq@indiapost.gov.in​

​​​ Circle wise - Nodal Officers for handling COVID-19 Grievances​​

​ ​If the complaint is still not settled​

The complainant may approach the Chief Postmaster General of the respective Postal Circle at the following address. For contact details click here 

If you are dissatisfied with the action taken, approach the Officers in the Postal Directorate at the following address according to the nature of complaint.

Postal Directorate
Dak Bhavan
New Delhi
110001