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Customer Care Toll Free Number
1800 266 6868
Call centre agent- 09.00 am to 06.00 pm (except Sunday and gazetted holidays)
IVR facility- 24 x 7
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Click here for redress of any grievance/complaint regarding the services offered by Department of Posts
Click here for Guidelines for Complaints Registration
Complaints
Initial Level for lodging complaints
Any complaint on the services rendered by the Department and concerning behavior of employees of the Department of Posts may be taken up with the Postmaster / In-charge of the Post Office where the transaction has taken place or Senior Superintendent / Superintendent of Post Offices.
Click here for contact details of Postmaster / In-charge of the Post Office and the name of the Region and Circle controlling the Post office by entering the name of Post office or Pincode
Click here for contact details of Chief Post Master General in whose jurisdiction the concerned Post Office is functioning
Click here for Speed Post information, Complaints and tracking problems
Insurance
Directorate of Postal Life Insurance Chanakyapuri Post Office Complex, 1st Floor New Delhi – 110021
Complaint e-mail id: plipg.dte@indiapost.gov.in
Toll Free No. – 18002666868 9:00 AM - 6:00 PM (Except Sundays & Gazetted Holidays)
For Lodging Complaint on CRM Portal of Indiapost, please following link:-
https://www.indiapost.gov.in/VAS/Pages/complaintregistration.aspx
Circle Contact Details
Nodal Officers for handling COVID-19 Grievances
Pratibha Nath, DDG (PG, QA & I) ,Dak Bhawan, Sansad Marg, New Delhi – 110001 ,011-23096087, E-mail – ddgpgq@indiapost.gov.in
If the complaint is still not settled
The complainant may approach the Chief Postmaster General of the respective Postal Circle at the following address. For contact details click here
If you are dissatisfied with the action taken, approach the Officers in the Postal Directorate at the following address according to the nature of complaint.
Postal Directorate
Dak Bhavan
New Delhi
110001
Contact details of the Indepenedent External Monitors (IEMs) of the Department of Posts
Smt. Sushama Vishwanath Dabak, IA&AS(Retd.)
Ex-Director General of Audit B-5,
Bhagyodya, Linking Road Extension,
Santacruz West, Mumbai- 400054
Email id - sushamadabak@gmail.com
Shri Om Prakash Singh,IPS (Retd.),
Ex-DGP, UP
M-6, Green Park Extension
New Delhi - 110016
Email id - ops2020@rediffmail.com
Web Information Manager
Dr.P.M.Saravanan
General Manager
Centre For Excellence in Postal Technology
Bengaluru, Karnataka, 560001