Corporate Complaints Module (CCM) facilitates uploading of complaints using a CSV file. This facility saves lot of human effort in entering the complaints through the online interface. To visit the interface
The facility will be offered to registered customers only in accordance with the directions issued by Directorate vide letter No.3-6/2011/PG dated 18/12/13 addressed to all Chief Postmasters General. To register for this facility, customer need to submit an application to the Chief Postmaster General of the respective Postal Circle along with information in the following format and a declaration along with information of expected Monthly Average of Complaints likely to be booked by customers.
|1 ||Customer Name ||Text ||50 |
|2 ||Customer Address ||Text ||50 ||Office Address |
|3 ||Customer City ||Text ||50 |
|4 ||Customer Pincode ||Text ||6 ||Pincode of PO to which customer is attached for posting letters |
|5 ||Office of registration ||Text ||50 ||Postal Division to which customer is attached |
|6 ||Office of booking ||Text ||50 ||Name of the CCC which will handle complaints booked by customer|
|7 ||Customer email ||Text ||50 ||email@example.com |
|8 ||Customer Phone ||Text ||20 ||044-1111111 |
|9 ||Customer mobile no. ||Text ||15 ||9999999999 |
|10 ||Customer login ID ||Text ||20 ||Login ID as desired by customer |
|11 ||Average number of complaints per month||Text ||50 ||Please provide average number of complaints likely to be booked by customer. This will help in allocating complaint number series to customer account |
I/We.............. will not upload complaints in respect of cases already settled (articles already delivered etc.) and in respect of cases where the date of booking is less than seven days. I/We ............... understand that if it is found that I/We.............. are violating the above conditions, facility will be withdrawn by the Department without assigning any reason.
Date Signature of authorized signatory
The facility will be extended to customers who are likely to upload a minimum of ten complaints at a time.
After submission of the application to the respective Chief Postmaster General, the customer will receive the credentials and URL details for uploading complaints if his request is accepted. If the request is not accepted, Chief Postmaster General will intimate the customer accordingly.
Each Postal Circle is headed by a Chief Postmaster General. To know the postal Circle for your area enter your Pincode in the For Pincode search Click here
For the contact details of Chief Postmaster General