Guidelines on Complaint Registration
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Please observe the following guidelines for speedy settlement of your grievances:
For online lodging of complaints and status update through website click here
Register your complaint in the Post Office where transaction has taken place and get acknowledgement.
Approach next higher authority of the Department if the complaint is not settled in a reasonable time.
The standards for resolving complaints are announced through the Citizen Charter of Department of Posts available in link About Us on Home page of this website.
Complaint on Postal Services addressed to Postal Directorate, New Delhi, may only be addressed to concerned officer and sent on given email, telephone or fax number.
If your grievance has not been satisfactorily redressed by the Department of Posts within a reasonable period of time, you may lodge a grievance with the Directorate of Public Grievances (DPG), Cabinet Secretariat, Government of India at https://dpg.gov.in/Default.aspx
| Sl. No. | Nature of complaints | Whom to Complain |
|---|---|---|
| 1 | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | Postmaster / In-charge of the Post Office where the transaction has taken place. |
| 2 | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls. |
| 3 | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls. |
| Sl. No. | Name of the Circle | Address | E-mail ID, Telephone No. |
|---|---|---|---|
| 1 | Andhra Pradesh | O/o CPMG,AP circle, PSD complex, besides Door Darshan quarters, Krishnalanka, Vijayawada-520013 | cpmg_apr[at]indiapost[dot]gov[dot]in, 0866-2429854 (Tel), |
| 2 | Assam | 5th Floor, Meghdoot Bhawan, Panbazar, Guwahati - 781001. | cpmg_asm[at]indiapost[dot]gov[dot]in 0361-3146363 (Tel) |
| 3 | Bihar | Patna GPO Complex, Patna - 800001. | cpmg_bhr[at]indiapost[dot]gov[dot]in Customer care center /Complaints: 0612-2230082, 2220207 (Tel), Postal Life Insurance complaints: Toll free No.18003456107,0612-2236842 |
| 4 | Chhattisgarh | Raipur - 492001. | cpmg_chh[at]indiapost[dot]gov[dot]in 0771-2233400 (Tel) |
| 5 | Delhi | Meghdoot Bhawan, Link Road, New Delhi - 110001. | cpmg_del[at]indiapost[dot]gov[dot]in 011-23620144 (Tel) |
| 6 | Gujarat | Khanpur, Ahmedabad - 380001. | cpmg_guj[at]indiapost[dot]gov[dot]in 079-25505424 (Tel) |
| 7 | Haryana | 107, The Mall Road, Ambala Cant. - 133001. | cpmg_hry[at]indiapost[dot]gov[dot]in 0171-2603100 (Tel) |
| 8 | Himachal Pradesh | Kaithu, Shimla - 171009. | cpmg_hpr[at]indiapost[dot]gov[dot]in 0177-2629000 (Tel) |
| 9 | Jammu & Kashmir | GPO Complex, Residency Road, Srinagar - 190001. | cpmg_jnk[at]indiapost[dot]gov[dot]in Jammu: 0191-2542878 (Tel), Kashmir: 0194-2452528 (Tel) |
| 10 | Jharkhand | Doranda HO Complex, Ranchi - 834019. | cpmg_jha[at]indiapost[dot]gov[dot]in 0651-2482345 (Tel) |
| Sl. No. | Nature of complaint | Designation and Address of the Officer | E-mail ID, Telephone No. |
|---|---|---|---|
| 1 | Complaint on delayed delivery / non-delivery of Speed Post, Express Parcel, Business Parcel, Logistics Post, Non payment of COD amount and any other complaint related to premium products. | i) Public Grievance (PG) Division, Postal Directorate, New Delhi 110 001. ii) Dy. General Manager (BP) for EPP, LP, BP. iii) ADG (IM) for International Mail. iv) DDG (PG) for Registered Letter / Parcel. | PG Division - 011-23036397, Director(PG): 011-23096151, 011-23036814 for (i) &(ii) in Column 3. i) Dy.General Manager (SP) - 011-23096075 ii) Dy.General Manager (BP) - 011-23096075 iii) ADG (IM) - 011-23096112 iv) DDG (PG) - 011-23096087 |
| 2 | Complaints on non-delivery or delayed or wrong delivery of ordinary mail articles, delayed payment or non-payment of money order or Electronic Money Orders, non-delivery or delayed delivery or non-receipt of acknowledgement of Registered articles, non delivery or delayed delivery of Insured articles, Parcels, Packets, complaints on abstraction of contents of mails articles except articles mentioned under serial 1 ibid. Complaints on misbehavior by post office staff or any other complaint under miscellaneous category not covered under serial 1, 3 and 4 of this table. Complaints concerning Savings Bank or Savings Certificates or claims relating thereto. | Deputy Director General (PG & OA), Dak Bhavan, Sansad Marg, New Delhi—110001. | ddgpg[at]indiapost[dot]gov[dot]in 011-23096087 (Tel) |
| 3 | All type of complaints concerning Postal Life Insurance or Rural Postal Life Insurance. | Chief General Manager (PLI), PLI Directorate, Chanakya Puri, New Delhi—110021. | cgmplidte[at]gmail[dot]com 011-24672461 (Tel) |
| 4 | Pension matters of postal employees and matters relating to Gramin Dak Sevaks | Deputy Director General (Establishment), Dak Bhavan, Sansad Marg, New Delhi—110001. |