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Customer Care Toll Free Number
1800 266 6868- Call centre agent — 08:00–20:00
- IVRS facility is available 24/7 including Sundays, 365 days (except gazetted holidays)
Quick query help
Choose the right route for tracking, grievances and complaint guidance.
- Quick help on queriesFind guidance for common postal queries.(opens in a new tab)
- Tracking of mail itemsOpen the mail tracking service.
- Grievance / complaint redressReview grievance and complaint channels.(opens in a new tab)
- Complaint-registration guidelinesRead the registration guidelines.(opens in a new tab)
Initial Level for lodging complaints
Any complaint on the services rendered by the Department and concerning behavior of employees of the Department of Posts may be taken up with the Postmaster / In-charge of the Post Office where the transaction has taken place or Senior Superintendent / Superintendent of Post Offices.
Click here for contact details of Postmaster / In-charge of the Post Office and the name of the Region and Circle controlling the Post office by entering the name of Post office or Pincode
Click here for contact details of Chief Post Master General in whose jurisdiction the concerned Post Office is functioning
Click here for Speed Post information, Complaints and tracking problems
Directorate of Postal Life Insurance Chanakyapuri Post Office Complex, 1st Floor New Delhi - 110021
Complaint e-mail id: plipg.dte[at]indiapost[dot]gov[dot]in
Toll Free No. 1800-266-6868 09:00 - 18:00 (Except Sundays & Gazetted Holidays)
For Lodging Complaint on CRM Portal of Indiapost, please follow the link:
Complaint Registration (opens in a new tab)Circle Contact Details (opens in a new tab)If you are dissatisfied with the action taken, approach the Officers in the Postal Directorate at the following address according to the nature of complaint.
Postal DirectorateDak Bhavan
New Delhi
110001
Web Information Manager
Dr. Chandra Sekhar Kakumanu
General Manager
Centre For Excellence in Postal Technology
Bengaluru, Karnataka, 560001
E-mail: webinformationmanager[at]indiapost[dot]gov[dot]in
Last updated: 19 May 2026
Our location
Postal Directorate, Dak Bhavan
DIGIPIN
India Post's digital address for this exact spot.