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Customer Care Toll Free Number 1800 266 6868

Call centre agent- 09.00 am to 06.00 pm (except Sunday and gazetted holidays)
IVR facility- 24 x 7

Click here for quick help on regarding Queries

​Have a feedback or suggestion to improve our services. We encourage you to communicate the same to us.

Click here for submitting your valuable feedback 

Click here for tracking of Mail items 

Click here for redress of any grievance/complaint regarding the services offered by Department of Posts 

Click here for Guidelines for Complaints Registration 


Initial Level for lodging complaints

Any complaint on the services rendered by the Department and concerning behavior of employees of the Department of Posts may be taken up with the Postmaster / In-charge of the Post Office where the transaction has taken place or Senior Superintendent / Superintendent of Post Offices. 

Click here for contact details of Postmaster / In-charge of the Post Office and the name of the Region and Circle controlling the Post office by entering the name of Post office or Pincode 

Click here for contact details of Chief Post Master General in whose jurisdiction the concerned Post Office is functioning 

Click here for Speed Post information, Complaints and tracking problems


Directorate of Postal Life Insurance Chanakyapuri Post Office Complex, 1st Floor New Delhi – 110021
Complaint e-mail id: plipg.dte@indiapost.gov.in
Toll Free No. – 18002666868 9:00 AM - 6:00 PM (Except Sundays & Gazetted Holidays)
For Lodging Complaint on CRM Portal of Indiapost, please following link:- https://www.indiapost.gov.in/VAS/Pages/complaintregistration.aspx
Circle Contact Details



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If you are dissatisfied with the action taken, approach the Officers in the Postal Directorate at the following address according to the nature of complaint.

Postal Directorate
Dak Bhavan
New Delhi

Contact details of the Indepenedent External Monitors (IEMs) of the Department of Posts - for the purpose of Tender related grievances only​

Shri Raj Kumar Singh, IRS (Retd.)
Ex-Member, Customs Excise and Service Tax Appellate Tribunal, New Delhi,
26 Cassia Marg, DLF-2,
Gurgaon - 122008
Tel. No. 0124 - 4241100​
Email id - mrrajksingh@gmail.com

Shri Om Prakash Singh,IPS (Retd.),
M-6, Green Park Extension
New Delhi - 110016
Email id - ops2020@rediffmail.com

Web Information Manager  

General Manager​
Centre For Excellence in Postal Technology
Bengaluru, Karnataka, 560001   

Last Updated : 01-04-2024​