​​​​​​​​​​​​​​​​​​​​​​​​​​​Contact Us

Toll Free Number ​ 1924
8:00 a.m. to 8:00 p.m, (excluding declared Holidays & Sunday).​

ATM Customer Care toll free number ​​ 1800 425 2440
(For ATM/ debit card, mobile/ internet/ SMS banking related grievances.)​

Toll Free Call Centre 1800-11-2011 (For International Mails)

For quick help on regarding Queries Click here

Have a feedback or suggestion to improve our services. We encourage you to communicate the same to us.

For submitting your valuable feedback Click here

For tracking of Mail items Click here

For redress of any grievance/complaint regarding the services offered by Department of Posts Click here

For Guidelines for Complaints Registration Click here

Complaints 

Initial Level for lodging complaints

Any complaint on the services rendered by the Department and concerning behavior of employees of the Department of Posts may be taken up with the Postmaster / In-charge of the Post Office where the transaction has taken place or Senior Superintendent / Superintendent of Post Offices. 

For contact details of Postmaster / In-charge of the Post Office and the name of the Region and Circle controlling the Post office by entering the name of Post office or Pincode Click here

For contact details of Chief Post Master General in whose jurisdiction the concerned Post Office is functioning Click here

For Speed Post information, Complaints and tracking problems Click here

If the complaint is still not settled

The complainant may approach the Chief Postmaster General of the respective Postal Circle at the following address. For contact details Click here 

​​If you are dissatisfied with the action taken, approach the Officers in the Postal Directorate at the following address according to the nature of complaint.​

Postal Directorate
Dak Bhavan
New Delhi
110116​