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1. When to lodge a complaint?
Complaints can be lodged only:
1. Once the number of days within which service would be provided as per the prescribed service standard is over.
2. Within 60 days of the transaction / availing of a service.
2. Where can I register my complaint?
1. At Post Office:
a) Complaints and Suggestion Book for complaints pertaining to services are available in all post offices in particular or for giving suggestions for improvement. It will be provided to the customer when demanded.
b) For Value Payable articles complaints are to be lodged at the office of booking. (Some cases will involve payment of charges)
c) Complaints for PLI /RPLI can be handed or posted to the Deputy Divisional Manager (PLI/RPLI) stationed at each Circle Office headquarters and Development Officer (PLI).
2. By hand or by Post at:
a) Any of the 11,103 Sevottam Compliant Customer Care Centers in the country
b) Post Office where transaction took place
c) Office of Senior Superintendent of Post Offices
a) Complaints relating to any deficiency in service can be registered
online on IndiaPost Site or at www.pgportal.gov.in
3. How to register a complaint online?
To Register the complaint Online visit IndiaPost Site and Goto: Home-->>Customer Support-->>Register your Complaint
4. What details I need to register my complaint?
You must have complete details of the booking for which you are lodging a complaint. For example, in case of Mail Services, you must have the Article number.
5. How can I know the status of my complaint?
You can track the status of your complaint online by using the Track Complaint service provided on IndiaPost site. To track the status Goto Home-->> Customer Support-->> Track Complaint
6. How long will it take to resolve my complaint?
The standard time for processing a complaint is 90 days from the date of booking in case any investigation is required. It may vary depending upon the complexity of your complaint. You can check the Citizen Charter for further details.
7. Do I need to register myself on IndiaPost Site to lodge a complaint?
No,you do not need to register yourself to lodge a complaint you can simply visit IndiaPost Site and register your complaint
8. What are corporate complaints?
Corporate complaints are the complaints raised in Bulk by the Corporate customers of IndiaPost
9. How Can I raise corporate complaints?
To raise corporate complaints you need to login with your registered corporate account and Goto:
Home-->> Customer support ->> Corporate complaints ->> Register complaints(Domestic/International).
Prior to raising a corporate complaint you should have a filled in Template having the complaint Details. To Download Excel template Goto:
Home-->>Customer support ->> Corporate complaints ->> Download template(Domestic/International).
10. Who can raise corporate complaints?
Corporate Customers of IndiaPost, having registered corporate Account on IndiaPost Site can only raise corporate complaints on IndiaPost Site
11. How will I get the complaint numbers for my corporate complaints?
When you successfully register a complaint, you will be provided a reference number and further details like complaint number, will be mailed to you on Email ID provided to you at the time of raising complaint.
12. How can I share a feedback?
To share your feedbacks on IndiaPost Site you can Goto: Home-->>Customer support ->>Submit your Feedback