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Mobile Banking

  • 2. What are the pre-requisites for availing DOP Mobile Banking?

    Valid Active Single or Joint "B" Post Office Savings account

    Should have opted for Internet banking. (The terms ebanking and internet banking are used interchangeably)

    Provide necessary KYC documents, if not already submitted

    Valid unique mobile number

    Email address

    PAN number ​

  • 3. How to Register for DOP Mobile Banking?

    Download the channel application form from the below path & submit the application at home branch Post Office along with required documents and Post Office will register for DOP Mobile banking.

    DownloadPath:  Please visit our official website in the following URL:  https://www.indiapost.gov.in/VAS/Pages/Form.aspx. Under SavingsBank category, the "ATM or Intra Operable Netbanking/Mobile Banking Request Form" is available for download​

  • 4. How to activate my DOP Mobile Banking?

    After registering for DoP Mobile Banking, as mentioned in point 3 above, download the India Post mobile banking app from Google play store and use the option Activate mobile banking and follow the pre-defined steps after 24 hours of registration​.​

  • 5. What is my User Name?

    The CIF ID printed on the first page of your passbookis the default username. You can change your channel login credentialsof mobile banking in theUpdate channel login ID option under My Profile section in internet banking​
  • 6. What is the permissible limit for wrong login/transaction password attempts?

    Permissible limit for wrong login is 3 attempts and 5 attempts for transactionpassword.​
  • 7. What if I type my M-PIN or transaction password wrongly and how manywrong attempts are permitted?

    In case M-PIN is entered wrongly 3 times, your user ID will be disabled from logging in. In case transaction password is entered wrongly for 5 times, your transaction rights will be disabled.​
  • 8. What is the procedure to enable the disabled DOP Mobile Banking login and transaction rights?

    For enabling DOP Mobile Banking login, use Activate mobile banking tab and provide the required information sought by the application for enabling the disabled login. If transaction rights are disabled, please address the issue by mentioning the CIF ID/User ID to dopebanking@indiapost.gov.in from your registered email ID with the issue details. ​

  • 9. What if I forget my M-PIN?

    To reset the M-PIN in the India Post Mobile Banking app, use Activate Mobile Banking tab and provide the required information sought by the application.​
  • 10. What if my transaction password expired while carrying out transactions?

    The India Post Mobile Banking application will prompt you to change the transaction password. ​

  • 11. Can my username be changed?

    Yes, the user ID can be changed only once through internet banking login under My profile > Update channel login ID option​.​

  • 12. What if my username is forgotten?

    Please address the issue by mentioning the CIF ID printed on the first page of the passbook to  dopebanking@indiapost.gov.infrom your registered email ID with the issue details​.​
  • 13. Can I transfer funds and make deposits?

    Funds can be transferred from your POSB account to other POSB accountsbelonging to you or a thirdparty.

    Deposits can be made from your POSB account to your own RD account, Repayment of half withdrawn RD amount, PPF account and Loan amount on PPF is also possible. ​

  • 14. What if some of my Post office accounts are not visible in my DOP Mobile Banking login?

    Please visit the home branch PO of that account to change the customer ID/CIF ID with the eBanking/​m-banking registered CIF/Customer ID​
  • 15. What types of accounts can I open through mobile banking?

    You can open either RD or TD accounts through the Requests option in Home tab of the application​
  • 16. What types of accounts can be closed in mobile banking?

    No option is available for closing of accounts in the India Post Mobile Banking. However, RD and TD accounts can be closed or pre-closed through internet banking, as per the existing POSB norms​​
  • 17. Can I register a stop cheque request?

    Yes, it can be done under Cheques > Stop cheque ​
  • 18. Can I revoke the stopped cheque?

    Yes, a stopped cheque can be revoked under Cheques > Revoke cheque ​

  • 19. Can I change my transaction password?

    Yes, it can be changed in internet banking only under My Profile > Change  Passwords option.​

  • 20. What if I forget my transaction password?

    Please login into the India Post Internet banking site. Useforgot password?link in the home page. Below options are available to reset the password. Follow the instructions prompted by the applications during reset.

    • Using Security Questions and Answers
    • Using Account Number and Date of Birth​
  • 21. Can I take PPF withdrawal through mobile banking?

    No, there is no such option available in the India Post Mobile Banking application. However, it can be availed in internet banking for the eligible amount as per POSB rules.​
  • 22. Can I repay RD half withdrawal (Loan)?

    Yes, RD half withdrawal repayment can be made. ​
  • 23. How can I disable my DOP mobile banking?

    Approach home branch PO for disabling DOP Mobile Banking​

  • 24. How do I get the passbook for RD / TD accounts opened through DOP MobileBanking?

    The customer should approach the home branch (where the CIF ID is attached), identify himself and provide the account number(s) opened online, to get the passbook(s).​​
  • 25. How can I get support from DoP for any issues regarding DOP MobileBanking operations?

    Please call our customer care toll free number 1800-425-2440 between 9 AM to 6 PM from Monday to Saturday for any assistance or you can write to us on our email dopebanking@indiapost.gov.in​
  • 26. Can I place a request for a new ATM card in the India Post Mobile Banking app?

    Yes, New ATM card request can be placed inthe Mobile Banking app Dashboardunder: Request --> New ATM Card Request​

  • 27. How to request for ATM PIN in the India Post Mobile Banking app?

    ​ATM PIN request can be placed in the Mobile Banking app Dashboard as under:

    Request --> ATM PIN Request

  • 28. How do I add Beneficiary in the DoP Mobile Banking app?

    ​Beneficiary can be added under the Menu Transfers> Transaction Support > Add Beneficiary ​

  • 29. Can I view the added Beneficiaries?

    ​Yes, under the Menu Transfers> Transaction Support​

  • 30. Feature list for Mobile banking

    ​​

    S.No. Functionality Mobile Banking
    1Account Balance & Details – Saving, RD, LARD, TD, PPF, Loan Against PPF, NSCYes
    2Transaction History -- Saving, RD, TD, PPF, Loan Against PPF, NSCYes
    3Mini Statement – Saving, PPFYes
      Transactions 
    4Fund transfer between Own Savings accounts and Other Users Savings Accounts within DOPYes
    5Fund transfer from Savings account to Own/Linked RD and Own/Linked LARD AccountsYes
    6Fund transfer from Savings account to Own/Linked PPF  (Subscription and Loan on PPF) AccountsYes
      Requests 
    7Requesting for RD account openYes
    8Requesting for TD account openYes
    9New ATM Card RequestYes
    10ATM PIN RequestYes
      Cheques 
    11Stop chequeYes​​
    12Revoke chequeYes​​
    ​
Last Updated:19 Feb 2021