• 1. How can I claim payment of deceased account / certificate holder?

    The claim can be settled by three modes

    Nomination :-Submit nomination claim form with Death Certificate with KYC documents

      1. Legal evidence (Probate of will, Letter of administration, Succession certificate) :- Submit Claim Form, Legal evidence and Death certificate with KYC documents.
      2. Without nomination ( up to 5 Lakh ) :- Submit claim form, death certificate, Annexure-I (Letter of Indemnity) , Annexure-II(Affidavit)  and Annexure III (Letter of disclaimer of affidavit)  with KYC documents of   claimant,deponents,  witnesses, sureties etc.


        1. If there is no nomination and deposit value at the date of death is above Rs. 5 Lakh , claim can be settled only through Succession Certificate.
        2.  Claim in case of without nomination (up to 5 lakh) can be settled after 6 month of death of the depositor.​
  • 2. How to transfer accounts and certificate?
    For transfer of accounts/certificate- the depositor should apply in the prescribed form SB 10(B)/NC-32 with Passbook and KYC documents. The transfer application can be given either in transferring office or transferee office. However the transfer process will be done by respective Head Post Offices.
  • 3. How to open an account in post office and its requirements?
    To open an account in Small Savings Schemes viz Savings Account (SB), Recurring Deposit (RD), Time Deposit (TD), Monthly Income Scheme (MIS), Senior Citizen Savings Scheme (SCSS)submit Account Opening Form (AOF) duly filled in with KYC documents and deposit slip(SB 103) in desired Post Office.
  • 4. What is silent account and how to revive it?

    An account in which a deposit or withdrawal has not taken place for three complete Financial Years, shall be treated as silent account.

    For revival, one application from  the customer with KYC documents is required. Respective HO will revive the accounts.​

  • 5. What are late payment fees for recurring deposits?
    The monthly deposits for account opened between 1 to 15 should be credited  up to 15th of the month and account opened between 16 to the last of the month monthly deposit should be credited by last day of the month. If the monthly installment is not credited for any particular month, then it becomes a default. The defaulted months can be credited subsequently (revival fee for INR. 100/- denomination is Re. 1  for each month of default) maximum 4 defaults are allowed.
  • 6. What is the procedure for the issue of duplicate certificates?

    The investor should apply in the prescribed form for duplicate certificate in respect of lost, stolen, destroyed, mutilated or defaced certificates (NC-29).
    The application shall be accompanied by a statement showing particulars of certificates and furnish an indemnity bond in the prescribed form with one or more sureties or with a bank guarantee.

    In case of mutilated or defaced certificates, no indemnity bond is required. The duplicate certificate will be issued in the form of Passbook from respective HO.

  • 7. How I get duplicate passbook?
    Application in the prescribed form or manuscript application may be given. A prescribed fee for issue of duplicate passbook to be paid.  New duplicated Passbook will be issued by respective Head Post Offices.
  • 8. What are the norms for issuing a Cheque Books?
    Cheque books are issued in respect of Post Office Savings Account.  Minimum balance to be maintained in respective Post Office Savings Account should be Rs. 500.​
  • 9. What are the service charges for outstations Cheque?
    Cheque realization charges for outstation Cheque.
    INR. 30/- for first thousand or part
    INR. 3/- for each additional thousand or part
    In case of bouncing of Cheque INR. 50/- is charges as service charge.
  • 10. Can Monthly Income Scheme (MIS) interest be credited to RecurringDeposit (RD) account?
    No. There is no provision. MISInterest amount can be credited to SB account and Standing  Instruction can be given for credit into RD from SB. A prescribed application form to be submitted to respective Post Office.
  • 11. What is the minimum balance required for an account?

    Minimum balance in respect of different types of Small Savings Accounts is given below.
    Post Office Savings AccountINR. 500/-
    National Savings Recurring Deposit AccountINR. 100/-
    Monthly Income Scheme                                INR. 1000/-
    Time Deposit AccountINR. 1000/-
    Public  Provident FundINR. 5​00/-
    Sukanya Samriddhi AccountINR. 250/-
    Senior Citizen Savings SchemeINR. 1000/-
    National Savings Certificate (VIIIth Issue)INR. 1000/-
    Kisan Vikas Patra​INR. 1000/-
  • 12. How I can get encashment of certificates / account before maturity?
    Premature encashment conditions for Small Savings Schemes as below.
    POSA   Can be closed at any time
    RDCan be closed after 3 years, only SB rate of interest is permissible.
    TDCan be closed after 6 months*
    MISCan be closed after 1 year*.
    PPFAfter 5 years only in case of Severe Illness, Higher Education and NRI status.
    ​SSA                           On the occasion of marriage of girl child after age 18.
    SCSS   Can be closed at any time*.
    NSC (VIII Issue)​Premature encashment is not permitted (except in case of death and forfeiture).​
    KVPAfter 2 years 6 months
    ​* Preclosure fee at prescribed rates are applicable

  • 13. Are there any charges​ for the use of ATM Card ?
    1. Charges in respect of different types of ATM transactions are given below.​

      Daily ATM cash withdrawal limitINR. 25000/-
      Cash withdrawal limit per transactionINR. 10000/-
      Charges for transactions done at DOP ATMsNil.
      Free transactions at other bank ATMs (Per month)                                                       Metro Cities - 3 free transactions (Both Financial & Non Financial) 
      Non Metro Cities - 5 free transactions (Both Financial & Non Financial)
      Charges after free transactions at other bank ATMs

      INR.​ 20/-  + GST per transaction

      (For financial &non financial transactions)

    2. ​Charges for ATM transactions on ATM outlets of lndia Post as well as other banks

      Transaction TypeCharges (Rs.)Date of implementation
      Debit Card Replacement ChargesRs.300/- + GST01.10.2021
      Duplicate PIN/Regeneration of PIN through BranchRs.50/- + GST01.10.2021
      ATM/POS transaction Technical declines attributable to customer (i.e. lack of balance in account)Rs.20/- + GST01.10.2021
      AT PoS - Cash withdrawals for DoP Debit cards (On- Us transactions)1% of the transaction value subject to a maximum of Rs.5/- per transaction01.10.2021
      Charges for Withdrawal at ATMFinancial Transactions at other ATMs - Beyond 3 free transactions- (ln Metro Cities) and 5 free transactions in Non-Metro Cities Rs.20/- + GST01.10.2021
      Financial Transactions at own ATMs-Beyond 5 free transactions- Rs.10/- + GST01.10.2021
      Non-Financial Transactions at other ATMs - Beyond 3 free transactions- (ln Metro Cities) and 5 free transactions in Non-Metro Cities - Rs.8/- + GST01.10.2021
      Non-Financial Transactions at own ATMs - Beyond 5 free transactions Rs.5/- + GST01.10.2021
      ATM/Debit Card Annual Maintenance ChargesRs.125/- + GSTCharges are applicable on Cycle of 01.10.2021 to 30.09.2022 and Subsequent cycles.charges to be collected at the end of the cycle i.e. on 30.09.2022
      SMS Alert charges per annum from Debit card HoldersRs.12/- (incl GST)Charges are applicable on Cycle of 01.10.2021 to 30.09.2022 and Subsequent cycles.charges to be collected at the end of the cycle i.e. on 30.09.2022

  • 14. In which savings accounts ATMs card/Net banking can not be issue ?

    a. Minor/Lunatic  Account
    b. Joint A Account
  • 15. Whether Netbanking /Mobile Banking facilities available in Post Office Savings Accounts ?

    Intra Operable Netbanking/Mobile Banking facilities is available for Post Office Savings Accounts customers of CBS Post Offices. This will work within POSB ie DoP network.

  • 16. How can I activate Intra Operable netbanking /mobile banking ?

    Post Office Saving Account customer to submit duly filled request form in respective Post Office, After enabling desired service in customers Savings Accounts by Post Office, customer will get activation code on his/her mobile within 48 hours to proceed further.​

  • 17. What facilities is available in Intra Operable Netbanking ?
    a. View transaction of all linked accounts.
    b. View/Print statement .
    c. Fund transfer between Post Office Savings Accounts.
    d. Deposit in linked RD Accounts.
    e. Deposit in linked SSA Account.
    f. Deposit in linked PPF account.
    g. Opening of TD account.
    h. Opening of RD account.
    i. Cheque Stop payment request.

Last Updated:31 Oct 2023